Shipping and Delivery

Shipping & Delivery:

What happens after placing my order?

You will receive an order confirmation to your provided email address. Please check your junk mail if you have trouble finding it in your inbox.

We deliver across Australia and to New Zealand. Orders are normally dispatched within 1–2 business days, and we’ll email you tracking details once your order ships.

Australia: Standard shipping is $12 AUD and is free on orders of $100 AUD or more. Express shipping is $17 AUD where available at checkout.

New Zealand: Shipping costs and estimated transit times are calculated at checkout.

For delivery estimates and more details, see our Shipping Policy.

What happens if I entered the wrong address?

If you see any mistakes in the address you submitted, please send us an email immediately with a title 'URGENT' so we can correct it before being shipped out. If a package fails to deliver due to 'insufficient address' unfortunately we cannot offer any compensation for that matter.

How do I track my order?

You will receive a shipping confirmation e-mail and tracking number once your products are shipped - Tracking can take between 2 – 4 business days to update so please be patient.

When will I receive my order?

Our current average shipping time is between 8-14 business days.

Where will my package ship from?

We are a small Australian business; however, we work with a logistic partner in China to be able to ship to Australia and New Zealand at an affordable rate. This allows us to provide our customers with a great price point.

Lost or stolen orders

Lulliyotoys accepts no responsibility for lost or stolen items that have been confirmed as successfully delivered by the courier. The company does not reimburse or replace orders that have been confirmed as delivered by the courier and are reported lost or stolen.

Have more questions?

If you have any questions unanswered, please email us at info@lulliyotoys.com

*All shipping times exclude clearance/customs delays