Shipping policy

Shipping Policy

We aim to deliver your order as quickly and smoothly as possible 🚚

Processing Time

  • We strive to process all orders within 24 to 48 hours.
  • You may update your shipping address or cancel your order within 24 hours of placing it.
  • After 24 hours, your order may already be in processing, and changes or cancellations are no longer guaranteed.

Shipping Options & Costs

We offer multiple shipping options at checkout depending on your order value and location:

Deliveries within Australia:

  • Economy Shipping with tracking – FREE
  • Express Shipping (with tracking) – $20.00
  • Free Shipping – available on qualifying orders (thresholds may vary) bulky items may occur an additional cost.

Please contact us for any shipping questions

💡 Shipping costs and options are clearly shown at checkout before payment.

International Shipping Costs

  • Economy Shipping with tracking – $10.00
  • Free Shipping – available on orders over $100.00                                              bulky items may occur an additional cost.

What happens after placing my order?

You will receive an order confirmation to your provided email address. Please check your junk mail if you have trouble finding it in your inbox.

All orders will be dispatched from our warehouse within 1-3 business days. In peak periods please allow for up to 5 business days. 

An email will be sent when order is shipped with tracking number.

What happens if I entered the wrong address?

If you see any mistakes in the address you submitted, please send us an email immediately with a title 'URGENT' so we can correct it before being shipped out. If a package fails to deliver due to 'insufficient address' unfortunately we cannot offer any compensation for that matter.

How do I track my order?

You will receive a shipping confirmation e-mail and tracking number once your products are shipped - Tracking can take between 2 – 4 business days to update so please be patient.

When will I receive my order?

Our current average shipping time is between 8-14 business days.

Missing or Stolen Packages

If your tracking shows "Delivered" but you haven't received your package:

  • Please check with neighbors or your local post office.
  • We recommend shipping to a secure location

LulliyoToys is not responsible for packages stolen after a confirmed delivery.

Where will my package ship from?

We are a small Australian business; however, we work with a logistic partner in China to be able to ship to multiple countries at an affordable rate. This allows us to provide our customers with a great price point.

Lost or stolen orders

LulliyoToys accepts no responsibility for lost or stolen items that have been confirmed as successfully delivered by the courier. The company does not reimburse or replace orders that have been confirmed as delivered by the courier and are reported lost or stolen.

Have more questions?

If you have any questions unanswered, please email us at lulliyosales@gmail.com

Standard International Shipping: 8-14 business days.

All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 5 business days for dispatch.

*All shipping times exclude clearance/customs delays

 


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Drop us a note anytime lulliyosales@gmail.com

@LulliyoToys 2026