Shipping policy

Lulliyo Toys delivers to Australia and New Zealand.

Shipping options and costs

Australia

  • Standard tracked shipping is A$12.

  • Express tracked shipping is A$17 where available at checkout.

  • Free standard shipping applies to eligible Australian orders over A$100.

New Zealand

  • Shipping rates are calculated at checkout.

Some bulky items may incur an additional shipping charge. Available shipping options and the total delivery cost are shown at checkout before you pay.

Dispatch

Orders are normally dispatched within 1–2 business days. Some items ship from Australia and others ship directly from our overseas fulfilment partners. We’ll email you tracking details once your order ships.

Australia

  • Standard shipping: $12 AUD, with an estimated transit time of 3–5 business days after dispatch.

  • Free standard shipping: Available on Australian orders of $100 AUD or more.

  • Express shipping: $17 AUD, with an estimated transit time of 1–4 business days after dispatch where available at checkout.

New Zealand

We ship to New Zealand via Australia Post International Post Standard. Shipping costs and estimated transit times are calculated at checkout. The Australian free standard shipping offer applies to Australian deliveries only.

Delivery times are estimates and can vary by destination. Please allow extra time for regional or remote deliveries, busy periods such as Christmas, and any customs delays for international shipments.

Delivery times vary by location. Capital city deliveries may arrive sooner, while regional and remote deliveries may take longer. Please allow extra time during the Christmas period and other busy periods. Parcels crossing an international border may also be delayed by customs.

Order confirmation and tracking

We’ll email your order confirmation after checkout and send your tracking details once your order ships. Tracking may take 2–4 business days to update. If you can’t find either email, please check your junk or spam folder.

Changing your delivery address

If you’ve entered the wrong address, email info@lulliyotoys.com as soon as possible with URGENT and your order number in the subject line. Include the corrected address so we can try to update it before dispatch.

Missing or delayed parcels

If tracking shows your parcel was delivered but you can’t find it, check your nominated safe place, with neighbours, and with your local post office or carrier if applicable. If your parcel is still missing or hasn’t arrived within the estimated delivery window, email info@lulliyotoys.com with your order number and tracking details so we can help investigate.